Frequently Asked Questions


How do Town & Country Online Italia Auctions work?

Our digital platform is secure and efficient, with cutting-edge technology. Every bid placed during the auction is logged and displayed on the website in real-time; the process is fully transparent. Town & Country exchange contracts on behalf of both the buyer & the seller on auction day, and these contracts are legally binding. You will be required to verify your email address, by clicking an activation link that we’ll send to you via email.


What happens to my reservation fee if I am not the successful bidder?

When the bidder registers to bid, the system will take a hold on a specific amount of money on their credit card. Should you be the successful bidder and win the lot, the money will then be passed from the credit card company to our client account, and all unsuccessful bidders will have the hold on funds released immediately, though it can take up to four or five days for this to become effective.


What makes auctions and open market sales different?

Unlike the private treaty process, auction properties are not sold ‘subject to contract’, ‘subject to finance’ or ‘subject to survey’. When a lot is sold, a legal and binding contract has been formed: if you are the successful bidder, you are legally obliged to complete the sale.
We strongly advise potential purchasers to check that they have read and understood all the various legal documents and terms & conditions prior to bidding.


Can I view the property before auction?

Yes, viewing arrangements are shown on our website within each Lot (property).


Do I need to arrange mortgage finance to buy a property at the online auction?

If you need to arrange a mortgage it is important that you obtain a binding offer from your lender before the auction. You will usually need to complete your purchase 4-6 weeks after the auction and should discuss this with your lenders to make sure that this will not be a problem.
Please note that auction properties are not sold ‘subject to contract’, ‘subject to finance’ or ‘subject to survey’ - if you are the successful bidder, you are legally obliged to complete the sale.


Can a property be withdrawn prior to auction?

From time to time, properties are withdrawn from our auction. This is often because the legal documents have not been prepared with enough time for potential buyers to complete the necessary due diligence. In many cases, these properties will be re-offered at a future auction date.


Where can I view the legal documentation for the property?

Legal documents can be downloaded from the relevant property page. Simply click on Log in to view legal documents .Examining the legal documents is an important part of the process because our online auction sales are unconditional – once a property is sold on the Town & Country Property Auctions Online platform , a legal contract has been formed and the successful bidder is legally obliged to complete the purchase or the bidder will lose the reservation fee.


Who should I speak to with legal document enquires

Our Italian team are best placed to answer any questions you have about legal documents. Please call us on +39 3298790558 or email us on info@townandcountrypropertyauctions.it


How long after the auction end must I complete the sale?

Generally within 28 days but this will be clearly indicated on the sales particulars and legal pack. Do not hesitate to call or email us if you are not sure.


Can I buy the property prior to auction?

Properties are sold through bidding on our website. However please call us if you want to make a bid direct to the seller.


How does the bidding process work?

Please click on the "Help with Bidding" tab on each individual lot which gives a full explanation of the process. Or view our "Buying" tab.


What information do I need when registering to bid?

When registering to participate in a Town and Country Online Italia Auctions you will need to have the following information:

Bidder Information – Details of the individual placing the bid including name, address & phone number. Bidder Identification Documents – we will need the following: Proof of Identification (copy of current passport or driving licence) Proof of Address (bank statement, utility bill or Government-issued correspondence dated within the last 3months) A Selfie Purchaser Information – Details of the individual or other Legal Entity purchasing the property, if different from the bidder, including name, address & phone number. Solicitor Information – Details of your solicitor including firm name, contact name, address & phone number. Payment Information – Credit/Debit Card details


Will a deposit be payable?

In most cases a 10% deposit will be payable by the buyer on top of the reservation fee. We will contact the successful bidder on the auction day to arrangement payment of this together with the balance of the reservation fee upon signing of documents. Town & Country exchange contracts on behalf of both the buyer & the seller on auction day, and these contracts are legally binding.

€1 - €200,000 - *initial €2500 reservation fee – (min fee €5000 + vat) subject to 5% + vat
€ 200,000 - £500,000 - *initial €2500 reservation fee- (min fee €5000 + vat) subject to 4% + vat
€500,0000 upwards - *initial €2500 reservation fee (min fee €5000 + vat) subject to 3% + vat

Video Tours / Virtual Viewings

Town & Country recommend that a prospective buyer/tenant follows the guidance of the Property Ombudsman and undertakes a physical viewing of property and does not rely solely on virtual/ video information when making their decision.

Town & Country also advise it is best practice to view a property in person before making an offer.